The 2019 MIC Executive Track format is new this year to allow you to attend both NISC-led and Member-led sessions that focus on NISC’s solutions and the impact they have on your organization. You will also have the opportunity to attend the industry roadmap sessions to see what NISC has planned for future development and the challenges those enhancements will help your organization overcome. And last but not least, attend the “Using Technology to Create and Implement a Cooperative Culture” session presented by Adam Schwartz, The Cooperative Way founder.

Executive Track Agenda
Tuesday, Sept. 24

6 am “March to the Arch” – Charitable Run/Walk with NISC Leadership The Arch
7 am – 5 pm Registration Open America’s Center
8:30 – 9 am Morning Refreshments America’s Center
9:10 – 11:10 am Concurrent Sessions America’s Center
9:10 – 10 am Utility Product Roadmap Hall 2
Join us for a powerful session focusing on the current status of the iVUE Enterprise System and the vision for development in the future. We’ll discuss the challenges facing the utility industry and how the roadmap for NISC’s solutions, what is next in innovation, will meet and surpass those challenges today and into tomorrow.
10:20 – 11:10 am Telecom Product Roadmap Hall 2
Join us for a powerful session focusing on the current status of the iVUE Enterprise System and the vision for development in the future. We’ll discuss the challenges facing the telecom industry and how the roadmap for NISC’s solutions, what is next in innovation, will meet and surpass those challenges today and into tomorrow.
11:10 – 12:50 pm Lunch America’s Center
12:50 – 4 pm Concurrent Sessions America’s Center
12:50 – 1:40 pm Utility Executive Panel Room 125/126

How does your organization measure its success? Hear from a panel of leaders from NISC Member sites each representing Customer Care, Financials, or Engineering & Operations on how they measure effectiveness, customer satisfaction and other key metrics and help move their organization forward. Whether through leveraging NISC solutions or other means, learn ways that have worked for them and may work for you.

Panelists include: 
David Bonnett, Vice President of Product Management (NISC)
Don Bowman, Vice President of Engineering & Operations (Wake EMC)
Gregory Starheim, Senior Vice President of Business & Industry Development (CFC)
Reginal Rudolph, General Manager (San Isabel Electric Association, Inc.)

2:00 – 2:50 pm Telecom Executive Panel Room 125/126

How does your organization measure its success? Hear from a panel of leaders from NISC Member sites each representing Customer Care, Financials, or Engineering & Operations on how they measure effectiveness, customer satisfaction and other key metrics and help move their organization forward. Whether through leveraging NISC solutions or other means, learn ways that have worked for them and may work for you.

Panelists include:
David Bonnett, Vice President of Product Management (NISC)
Allison O’Neil, Vice President of Customer Operations (ALLO Communications)
Darin LaCoursiere, President & Chief Executive Officer (Endeavor Communications)
Matthew Weller, President (All West Communications)

3:10 – 4:00 pm Using Technology to Create and Implement a Cooperative Culture Hall 2

The evidence is overwhelming that having a positive culture in an organization leads to greater productivity and happiness. Everyone in your organization has a role to play in creating the culture. Adam Schwartz of The Cooperative Way will lead this interactive session appropriate for all MIC attendees. We will explore how we can use technology combined with cooperative principles to create and implement the culture that leads to greater engagement and satisfaction.

Adam Schwartz | Founder, The Cooperative Way in a strategic alliance with CDS Consulting Co-op
As the founder of The Cooperative Way, a consulting firm dedicated to assisting all types of cooperative businesses succeed, Adam Schwartz is a passionate advocate for cooperatives. The Cooperative Way is a strategic partner with CDS Consulting Co-op, a shared services cooperative of 35 cooperative consultants. If you would like to learn more about Adam, or The Cooperative Way, please visit www.thecooperativeway.coop.

4 – 5 pm Partner Reception America’s Center
6 – 7 pm Executive Social Hyatt Regency at the Arch

for your consideration

9:10-10:00 am ABS 012  |  Are You Getting the Most Bang for Your Buck?* Room 103/104
9:10-10:00 am CC&B-T 012  |  Mbr Exp Panel – Driving Engagement with Messenger & SmartHub Room 224
10:10-11:10 am ABS 021  |  Are You Getting the Most Bang for Your Buck?* Room 103/104
10:10-11:10 am CC&B-U 022  |  New & Next: MDMS Roadmap Room 105
10:10-11:10 am CC&B-U 023  |  New & Next: iVUE Connect – Service Roadmap* Room 220/221
10:10-11:10 am CC&B-U 024  |  iVUE Connect – Service – An Introduction & Path to Implementation* Room 227
12:50-1:40 pm ABS 031  |  Gaining ABS Efficiencies with AppSuite* Room 101/102
12:50-1:40 pm ABS 032  |  Accounting & Business Solutions (ABS) Roadmap Room 103/104
12:50-1:40 pm CC&B-T 030  |  CC&B – Telecom iVUE Roadmap – Your Glimpse into the Future Room 240/241
12:50-1:40 pm CC&B-U 032  |  New & Next: Customer Engagement Roadmap Room 228/229
12:50-1:40 pm CC&B-U 036  |  Mbr Exp – Enhancing Your Customer Billing Statement Room 227
12:50-1:40 pm E&O 031 |  MapWise, Outage Management & Operations Analytics Roadmap Room 123/124
12:50-1:40 pm ENT 030  |  Introduction & Overview of Document Vault Room 230/231
12:50-1:40 pm ENT 031  |  Enhancements in Learning NISC Solutions Room 224
12:50-1:40 pm ENT 032  |  New Member Implementation Tool Kit* Room 225/226
2:00-2:50 pm CC&B 041  |  Implementing the Future of Bill Design* Room 224
2:00-2:50 pm CC&B 045  |  NISC Payment Solutions Overview Room 228/229
2:00-2:50 pm CC&B 046  |  Mbr Exp – New Member Customer Care & Billing – Utility Implementation Panel Room 225/226
2:00-2:50 pm E&O 042  |  Work Management Solutions Roadmap Room 120/127
2:00-2:50 pm ENT-T 040  |  Mosaic Telecom in Your Organization – Turn Insight into Action Room 242
2:00-2:50 pm ENT-U 043  |  Mosaic Utility in Your Organization – Turn Insight into Action Room 227
2:00-2:50 pm TECH 041  |  Understanding iVUE Application Security Room 230/231
3:10-4:00 pm ABS 050  |  Mbr Exp – Budget Projects: From Request to Reporting Room 100
3:10-4:00 pm ABS 051  |  Take a Step Up from Employee Self-Serve (ESS)* Room 103/104
3:10-4:00 pm ABS-U 052  |  Utilizing Integration to Gain Efficiencies with Work Orders Room 101/102
3:10-4:00 pm CC&B-T 050  |  Mbr Exp – Notify! Notify! Notify! Keep Your Customers in the Know! Room 240/241
3:10-4:00 pm CC&B-T 052  |  Mbr Exp – New Member Customer Care & Billing – Telecom Implementation Panel Room 225/226
3:10-4:00 pm CC&B-U 053  |  Mbr Exp – iVUE Connect – Service Room 222/223
3:10-4:00 pm CC&B-U 055  |  Implementing the Future of Bill Design* Room 220/221
3:10-4:00 pm CC&B-U 056  |  Broadband for Utilities – What You Need to Know! Room 227
3:10-4:00 pm CC&B-U 057 |  Mbr Exp – SmartHub New Service Sign Up Room 228/229
3:10-4:00 pm ENT 051  |  CalltoOrder (CTO) – The Way to Go for Board Meetings Room 125/126

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