New for 2026!
Make the most of your time in Vegas! Join us for a Pre-Conference Workshop on Monday before the MIC begins and take a deep dive into NISC solutions. These six-hour sessions will be led by NISC subject matter experts to give you in-depth training on best practices with real-world applications.
- When: Monday, September 14 at 8:00 a.m. – 3:00 p.m. PDT
- Cost: $250.00 (select and pay during registration)
- Includes 1 hour break for lunch, provided by NISC
- Workshops capped at 50 attendees each
- Questions? Email mic@nisc.coop
Workshops
New Service Workflow Best Practices
Ideal for: Work Order Coordinators, Business Analysts, Accounting Supervisors, Engineering Managers, Energy Services teams
This is a working session covering a full New Service Workflow within iVUE and iVUE Connect – Utility & Utility Broadband (UBB) from start to finish. This session covers the following topics at an in-depth level: Customer engagement and starting a New Service Workflow; Work Management best practices; Leveraging Scheduler and using AppSuite to complete the task assignment Service Order to Work Order Integration; Staking a job via AppSuite. This session helps you understand best practices on how customers can use SmartHub and iVUE Connect – Service, how Service Order data can be automated between Service, Financials, and Operations, and how to best accomplish field based work within iVUE AppSuite. You will leave this session turning on key integrations, features and enabling time saving processes in your organization!
Security Permission Best Practice Workshop
Ideal for: Business Analysts, IT Supervisors, Enterprise Management
This workshop reviews existing roles, groups and permissions configured across the organization for both iVUE and iVUE Connect applications. Many times there is shifting in roles, new employees or retirements; we will cover how to best accommodate those situations and equip you with audit and security tools to manage those events and more. You will leave this session with a better understanding of best practices and settings in your own system reviewed for efficiency.
Quick Wins to Prepare for iVUE Connect
Ideal for: CSRs and CSR Supervisors, Energy Services teams
In this workshop you will review current service order processes in your system and ensure configuration changes for iVUE Connect – Service. There will be a number of best practices covered around miscellaneous options, configuring contact tracking, reporting best practices and configuring options like tax districts in your organization. You will leave this session with key steps and best practices in motion to be successful in iVUE Connect – Service!
Hands-On Strategies for Consumer Engagement 101
Ideal for: Marketing Professionals, SmartHub and Messenger Admins, CSRs and CSR Supervisors, Energy Services teams
Looking to better reach and engage your consumers? Join us for an overview of the many NISC tools designed to help you communicate more effectively with Messenger, SmartHub, Campaigns, Forms, and others. Learn how simple it is to activate these tools and create meaningful interactions that drive member value.
Reporting: Turning Your Organization’s Insights into Action
Ideal for: Business Analysts, Enterprise Management, Communications & Energy Service Teams
Reporting shouldn’t require a database degree. This workshop explores the reporting experience — bringing the insights your team needs in a way you can read and act on. We’ll also walk through the most common business challenges faced by communications and energy organizations, and show you exactly which reports address them. Whether you’re tracking service requests, monitoring account activity, or supporting operational decisions, you’ll leave knowing where to look and what to pull. For those ready to go further, we’ll also touch on how the Enterprise Data Cloud opens the door to deeper customization. Practical and scenario-driven, this is a great workshop for anyone who’s said “I think we could be doing more with our data.”
From Data to Decisions Using Distributed Engineering Workstation (DEW)
Ideal for: Engineers, Operations Managers, NISC Solutions Administrators, Current and Considering OA/DEW Users
This interactive DEW workshop focuses on real‑world use cases and best practices for model maintenance, protection and coordination, and system planning using Distributed Engineering Workstation (DEW). Attendees will see practical examples drawn from real utility scenarios and are encouraged to bring their own use cases for open discussion and peer learning. The session is designed for both utility staff and consultants, with content and discussion relevant to those supporting utilities through DEW‑based studies. We will also explore how DEW supports modern planning challenges, including Distributed Energy Resources (DER), Electric Vehicle (EV) and large load analysis, highlighting tools and workflows members can apply immediately.