Dynamic Learning Opportunities
Learning is the heartbeat of the MIC, and NISC experts and Member presenters will share their deep knowledge on topics ranging from Financials to Operations, Service to Marketing and everything in between in the concurrent sessions.
NISC staff are working diligently to create a session schedule that will take your topic suggestions and make them a reality. For a preview of the subjects you’ll be able to learn about at the 2026 MIC, check out the learning overviews and tracks below!
Across the
Enterprise
Big-picture thinking for the people who make it all work. Explore NISC developments in AI and Reporting, along with learning tracks for NISC Administrators (Tech) and Learning Professionals.
Customer Care
& Billing
For the people always helping others, these sessions cover iVUE Connect – Service (whether you’re an energy provider, communications provider or both), iVUE Service – Broadband, and iVUE Service – Utility, so your team can serve members better and faster.
Customer
Engagement
Your customers are out there. Connect with them. Sessions covering SmartHub, Multi-Channel Messenger and iVUE Connect – Marketing give you the tools to keep customers active and coming back.
Operations
Built for the people who keep the lights and the internet on. Sessions for Operations Managers, Engineers and Field Technicians span Staking, Dispatcher, Work Management, Outage Management and iVUE AppSuite.
Financials
Whether you’re new or a seasoned pro, there’s something here for you — covering Capital Credits, key iVUE Financials modules, and maximizing iVUE Connect – Financials – Human Resources. Enhance your financial strategy with streamlined audits, grant tracking and automated routine tasks — unlocking key insights to drive smarter decisions.
Learning Tracks
- Artificial Intelligence (AI)
- Capital Credits (Communications Services)
- Capital Credits (Energy Services)
- Customer Care & Billing (iVUE Connect with Communications Services)
- Customer Care & Billing (iVUE Connect with Energy & Communications Services)
- Customer Care & Billing (iVUE Connect with Energy Services)
- Customer Care & Billing (iVUE Service – Broadband)
- Customer Care & Billing (iVUE Service – Utility)
- Customer Engagement & Marketing
- Financials Service Integration (Communications Services)
- Financials Service Integration (Energy Services)
- Operations Managers
- Engineer (Communications Services)
- Engineer (Energy Services)
- Learning Professionals
Continuing Professional
Education (CPE) Credits
Once again, NISC will offer Continuing Professional Education (CPE) credits for several Financials sessions. Detailed information on CPE credits will be available in the MIC sessions.
NISC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasba.org.